Support Solutions

During initiation, our specialized team of professionals will assist in the implementation of your new system, meticulously drafting a plan to establish dates and resources, and will accompany you throughout the process. We will also help you develop, approve, and make general operating procedures for the new laboratory processes available.

We also offer an online platform with all the technical documentation related to our instruments and reagents, making it easy to download all the technical files related to daily lab routines, such as instructions for use, safety data sheets, certificates of analysis, customer technical bulletins, and more. To learn more, read our FAQs.

Implementation of a new system requires qualification by Grifols personnel to ensure correct performance, by means of test executions. After that, the instruments will be ready to go-live, and we will perform a final check to verify all tasks have been completed. Finally, our team will continue to support your laboratory during a “hypercare” time until all users are comfortable with the new processes.

We offer flexible and fully customizable instrument service and repair plans to meet your lab's requirements and budget. Our team of Field Service Engineers and Technical Application Specialists can provide personalized on-site assistance when needed, allowing you to focus on delivering excellent patient care. Additionally, we provide scientific advice to help you select the reagents from our portfolio that best suit your lab's needs, and we configure and customize test profiles to match your daily workload.

We can be reached 24/7 through a dedicated support system. Our chatbot with automated responses, chat, and voice call with local Field Service Engineers and Technical Application Specialists will offer you assistance to contribute to equipment uptime.