Our comprehensive approach to support goes into effect from day one. We ensure everything is in place for maximum efficiency and productivity – with help always within reach.
Implementation & documentation
During initiation, our specialized team of professionals will assist in the implementation of your new system, meticulously drafting a plan to establish dates and resources, and will accompany you throughout the process. We will also help you develop, approve, and make general operating procedures for the new laboratory processes available.
Grifols Technical Library
We also offer an online platform with all the technical documentation related to our instruments and reagents, making it easy to download all the technical files related to daily lab routines, such as instructions for use, safety data sheets, certificates of analysis, customer technical bulletins, and more. Explore the Grifols Technical Library.
Qualification & go-live
As part of the new system’s implementation, our technical support team will run qualification tests to assure. After that, the instruments will be ready to go-live, and we will perform a final check to verify all tasks have been completed. Finally, our team will continue to support your laboratory during a “hypercare” time until all users are comfortable with the new processes.
Support & guidance
We offer flexible and fully customizable instrument service and repair plans to meet your lab's requirements and budget. Our team of Field Service Engineers and Technical Application Specialists can provide personalized on-site assistance when needed, allowing you to focus on delivering excellent patient care. Additionally, we provide scientific advice to help you select the reagents from our portfolio that best suit your lab's needs, and we configure and customize test profiles to match your daily workload.
24-hour support line
We can be reached 24/7 through a dedicated support line. Direct contact with local Field Service Engineers and Technical Application Specialists is one of the ways in which we contribute to equipment uptime.