Support & Services

Our mission is to help you deliver reliable results on time, anticipate laboratory needs, and provide peace of mind. We provide solutions that prioritize high-quality patient care, empowering lab professionals to concentrate on crucial responsibilities.

How can we help?

  • We make sure your lab operations run smoothly so that you can deliver test results on time and provide outstanding patient care.

  • We specialize in delivering rapid and accurate solutions that help maximize the uptime of your instruments. 

  • Our support and services extend to every aspect of our equipment, from purchase to operation and beyond.

Our Solutions

Our solutions start on day one and encompass everything from equipment installation, set-up, and implementation to training and repairs. But we also go further, offering 24-hour service, customized solutions to help improve lab efficiency, and much more.

Are you doing all you can to overcome today's challenges in healthcare?

Automate more and reduce your reliance on manual processes

Exceed turnaround time goals, delivering laboratory results faster to clinicians

Expand productivity and achieve workflow efficiency in your lab

Reduce testing downtime by using a system that has minimal user maintenance

Access an easy-to-use portfolio that requires less user hands-on time

“Unexpected equipment downtime can be costly and have a negative effect on laboratory productivity. We cannot afford that. Since SRC is in place, the Grifols team provides fast and accurate solutions that maximize the uptime of our instruments.

The training received was very good. Train the trainer was excellent and very well delivered to all members of the laboratory. The system and the methodology used during the training adapted to us, not us to the system.”

Dirk Sander Medical-technical laboratory assistant Blood bank of Evangelisches Klinikum Bethel (EvKB) in Bielefeld, Germany

“Since the implementation and go-live of the new Grifols system, we have had good cooperation and a positive experience with Grifols staff. We are very satisfied with the support provided, both on-site and remotely, as well as with the scientific guidance.”

Dr. Vezzoli Lab director of the Transfusion Service in Chiari Hospital, Italy

“Our experience with Grifols' technical support team during implementation was exceptional well. They swiftly adapted Grifols instruments to our sensitivity requirements, flawlessly executed the plan, and ensured a quick go-live.

Grifols' technical staff consistently resolves issues promptly and adheres to their commitments with excellent communication.
We achieved a go-live three times faster with Grifols.”

Dr. Bernhard Mühl (PhD), Specialist for medical and chemical laboratory diagnostics of Labors.at in Vienna, Austria

“I’ve purchased many different pieces of equipment, but this is the first time where a company helped us organize absolutely everything”

Debie Lynn DeCrescenzo Laboratory supervisor of transfusion services
 
 

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