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INNOVATIVE DIAGNOSTIC SOLUTIONS
Our mission is to help you deliver reliable results on time, anticipate laboratory needs, and provide peace of mind. We provide solutions that prioritize high-quality patient care, empowering lab professionals to concentrate on crucial responsibilities.
We make sure your lab operations run smoothly so that you can deliver test results on time and provide outstanding patient care.
We specialize in delivering rapid and accurate solutions that help maximize the uptime of your instruments.
Our support and services extend to every aspect of our equipment, from purchase to operation and beyond.
Our solutions start on day one and encompass everything from equipment installation, set-up, and implementation to training and repairs. But we also go further, offering 24-hour service, customized solutions to help improve lab efficiency, and much more.
Support Solutions
Our comprehensive approach to support goes into effect from day one. We ensure everything is in place for maximum efficiency and productivity - with help always within reach.
Service Solutions
From delivering and installing lab equipment to providing customized solutions to help optimize productivity, we offer a range of service solutions that go above and beyond the basics.
Training Solutions
To guarantee everything runs smoothly, we make sure every user gets comprehensive training on our lab equipment. We kick off courses during the implementation stage.
Automate more and reduce your reliance on manual processes
Exceed turnaround time goals, delivering laboratory results faster to clinicians
Expand productivity and achieve workflow efficiency in your lab
Reduce testing downtime by using a system that has minimal user maintenance
Access an easy-to-use portfolio that requires less user hands-on time
“Unexpected equipment downtime can be costly and have a negative effect on laboratory productivity. We cannot afford that. Since SRC is in place, the Grifols team provides fast and accurate solutions that maximize the uptime of our instruments.
The training received was very good. Train the trainer was excellent and very well delivered to all members of the laboratory. The system and the methodology used during the training adapted to us, not us to the system.”
“Since the implementation and go-live of the new Grifols system, we have had good cooperation and a positive experience with Grifols staff. We are very satisfied with the support provided, both on-site and remotely, as well as with the scientific guidance.”
“Our experience with Grifols' technical support team during implementation was exceptional well. They swiftly adapted Grifols instruments to our sensitivity requirements, flawlessly executed the plan, and ensured a quick go-live. Grifols' technical staff consistently resolves issues promptly and adheres to their commitments with excellent communication. We achieved a go-live three times faster with Grifols.”
“I’ve purchased many different pieces of equipment, but this is the first time where a company helped us organize absolutely everything”
Access our customer portal here.