Setting you up for success

Implementation process

We offer support and guidance through the implementation process. During initiation, we help coordinate planning activities and prepare an implementation kick-off meeting. During the project kickoff, we review the project plan with you. We also put you in touch with specific professionals on our team to support you and your project.

Ready to go

Validation & go-live

Installation of new equipment requires validation. Our support during the validation process includes developing and approving a plan and executing test cases. At the go-live stage, a final check is performed to verify all tasks have been completed, and during go-­live, we assign resources to monitor and assist, ensuring a seamless experience.

Developing procedures

Documentation assistance

As part of the implementation of your new system, you should plan to develop, approve and make available general operation procedures reflecting the new laboratory processes. The Diagnostic Support & Services team will assist you in this process.

An expert hand

Hypercare

We know change can be disruptive, and we're committed to offering you support during this transition period. Following go-­live, our team will continue supporting your lab during a period of "hypercare" until all users are comfortable with the new processes.

On call 24/7

24-hour support line

We can be reached 24/7 through a dedicated support line. Direct contact to local engineers and application specialists is one of the ways in which we contribute to maximum equipment uptime.

Information at your fingertips

Technical library

We put at your disposal an online platform with all the technical documentation related to our instruments and reagents, making it easy to download all the technical files related to daily lab routines, such as instructions of use, safety data sheets, certificates of analysis, customer technical bulletins, and more.
Please visit Grifols Technical Library.

Hands-on help

On-site personalized support

lf the need arises, our teams of engineers and application specialists provide on-site, personalized support so you can focus on delivering excellent patient care.

Customized guidance

Technical and scientific application support & orientation

We provide scientific support and assistance to select the reagents in our portfolio that best match your laboratory needs. Test profiles are configured and customized in the instruments to meet your daily workload.

How can we help?